Warranty, Returns, Trade-in, Exchange & Product Handling

At Smart Birdy, we stand behind the quality and craftsmanship of our products. Our goal is to ensure every Birdy owner enjoys a seamless and long-lasting travel experience. Below is a detailed outline of our warranty coverage, claim process, return and exchange policies, and product care guidelines.

Warranty Coverage Overview

Every new Birdy purchase includes full protection under our Product Warranty.

All warranties apply to the original purchaser only and cover factory defects, manufacturing faults, and construction issues.

Covered Under Product Warranty:

• Structural and manufacturing defects
  

• Irreparable mechanical failures such as:
  

• Broken handles

• Faulty zippers or locks

Smart Birdy has the right to determine Warranty eligibility and exceptions based on the information provided.

Not Covered Under Product Warranty:

• Normal wear and tear
  

• Cosmetic damage (scratches, dents, scuffs, stains, or marks)

• Airline or transit-related handling damage
  

• Misuse, abuse, neglect, or improper care
  
  

Note: Please refer to the “Product Handling” section below for preventative care and travel recommendations.

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Warranty By Product

Smart Birdy covers shipping costs for all approved warranty replacements.

To submit a claim:

Please fill out the Warranty Claim Submission Form Here

A product specialist will respond with next steps and resolution options.

• If replacement is approved and your model is out of stock, you may receive a different color or an upgrade option of equal or greater value.
  

• If the damage is repairable, Birdy may repair the item or reimburse for local repairs.

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If you are not fully satisfied with your purchase, you may request a return by emailing Hello@SmartBirdy.com within 7 days of delivery.

The customer is responsible for return shipping.

Requirements for Refund Eligibility:

• Product must be unused and in brand-new condition
  

• All packaging, tags, and boxes (white and brown) must be included
  

• The item must be delivered RIGHT SIDE UP to Birdy HQ in California
  

The product must be shipped within 7 days of the return approval. Refunds are issued after inspection and approval. Please allow 5–10 business days for processing.

A $35+ processing fee may apply for delays or incomplete returns.

Not eligible for refund:

• Used or damaged products
  

• Product not delivered back to Birdy
  

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Exchanges are accepted within 7 days of delivery for color or style changes.

• Product must be in unused, new condition with original packaging
  

• Customer is responsible for all shipping costs (both directions)
  

• Exchanges are subject to availability
  
  

To request an exchange, email Hello@SmartBirdy.com with your order details.

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Trade-In Program

To extend the life of your Birdy:

• Treat your Birdy as a handbag-quality carry-on, not checked luggage.
  

• Place or set your Birdy on the ground with care.  Don’t let it slam or fall with force.
  

• If you have the Deluxe Birdy, use the bottom support strap for the overhead bin and ground placement.  
  

• Use the Birdy Protective Tote Bag (included with bundles or sold separately) if gate-checking is required.
  

• Keep the shoulder strap in front of the extended handle to prevent floor contact.
  
  

Proper handling and care ensure your Birdy lasts a lifetime — and stays as beautiful as the day you received it.