Warranty | Returns | Exchanges | Handling

WARRANTY

Warranty covers all factory, manufacture, and construction defects - Any irreparable damages outside of normal wear & tear travel. Includes broken wheels, handles, zippers, etc. Warranty does NOT cover normal wear & tear, or exterior marks. (See Handling section for more details) If issues should occur while on a trip, email us right away as we’ll try our best to ship a brand new Birdy to your destination. So you have a working product to travel home with.

PRO TIP | Get WINGS Protective Tote Bag for unexpected gate-checks. Included with WINGS UPGRADE Or sold separately.

Birdy will replace the damaged product with a brand new one. If we are sold out of the product purchased, we will offer to replace in a different color. If customer has an older edition and wants to upgrade to the newest model, the customer has the option to pay the price difference. Birdy covers all shipping costs, unless there’s special circumstances. If the damage is repairable, Birdy will offer to repair the item, or pay for a customer to have the repair handled locally. 

ALL WINGS 2.0

Lifetime Warranty

LEATHER TRIM WINGS 'OG'

5 Year Warranty

VEGAN LEATHER WINGS 'OG'

2 Year Warranty

TECH & ACCESSORIES

1 Year Warranty

PREVIOUSLY OWNED

Final Sale

SALE ITEMS

Limited Warranty 1 Year

DISCONTINUED ITEMS

Limited Warranty 1 Year

LIMITED WARRANTY

Covers purchase dollar amount client responsible for $ difference If replacements value is more than original.

REFUND POLICY

In the case that you are not satisfied with your purchase, customer has 7 days of the delivery of product to request a full refund (shipping fees are non-refundable).
 

- Product must be in brand new condition, never used. All tags & packaging attached, with both white & brown boxes. 

- Client is responsible for all shipping costs & responsible for the return delivery.
 

*Subject to a $35 fulfillment fee for delays or difficulties.

*NO returns on sale purchases | Final Sale

REFUND REQUEST PROCESS
Contact: HELLO@SMARTBIRDY.COM


  1. Client to email ‘hello@smartbirdy.com’ BEFORE return shipping. Pictures / Video of the issues are to be provided by customer 
  2. Return shipping tracking must be provided by client to avoid a $35 processing fee
  3. Client responsible for shipping and the delivery of product. If the package is lost by shipping provider, Birdy is not responsible. Birdy must receive the returned product for refund
  4. Upon package return, Birdy conducts a full quality inspection prior to issuing a refund. 
  5. After the product's condition is determined & accepted, refund is issued. Refunds can take up to 5-10 business days for processing.

EXCHANGES POLICY

In the case that you would like to exchange the color or style of your purchase, customer has 7 days of the delivery of the product to request an exchange (shipping fees are non-refundable).

- Product must be in brand new condition, never used. All tags & packaging attached, with both white & brown boxes. 

- Client is responsible for all shipping costs & responsible for the return delivery.
 

*Subject to a $35 fulfillment fee for delays or difficulties.

*NO exchanges on sale purchases | Final Sale

EXCHANGE REQUEST PROCESS
Contact: HELLO@SMARTBIRDY.COM


  1. Client to email ‘hello@smartbirdy.com’ BEFORE return shipping 
  2. Return shipping tracking must be provided by client to avoid a $35 processing fee
  3. Client responsible for shipping and the delivery of product. If the package is lost by shipping provider, Birdy is not responsible. Birdy must receive the returned product for refund
  4. Upon package return, Birdy conducts a full quality inspection prior to issuing an exchange.
  5. After the product's condition is determined & accepted, exchange of product is issued. Exchanges can take up to 2 for processing & shipping timelines.

PRODUCT HANDLING

Warranty does NOT cover normal wear & tear, or exterior marks. Handle with care & treat as you would a designer handbag, and as ‘carry-on’ luggage only.

In the case of unexpected gate-check by airlines, use the Birdy protective tote as a cover (included with all UPGRADE purchases OR sold separately).

We do not recommend checking the luggage, as Birdy does not cover airline baggage handling.

It’s suggested to roll the case to the side or front of you to handle bumps best. When pulled behind, make sure it’s not too low to the ground to avoid floor scuffs.

When attaching & traveling with WINGS luggage and the shoulder strap, make sure to clip the strap on the front side of the extended handle. This will avoid the scuffs on strap, as it could potentially the floor when bag is rolled behind or at an angle.

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