Warranty, Returns, Trade-in, Exchange & Product Handling

At Smart Birdy, we stand behind the quality and craftsmanship of our products. Our goal is to ensure every Birdy owner enjoys a seamless and long-lasting travel experience. Below is a detailed outline of our warranty coverage, claim process, return and exchange policies, and product care guidelines.

Warranty Coverage Overview

Every new Birdy purchase includes full protection under our Product Warranty. All warranties apply to the original purchaser and cover factory defects, manufacturing faults, and construction issues.

Covered Under Product Warranty:

• Structural malfunction 

• Manufacturing factory defects
  

• Irreparable mechanical failures such as:
  

• Broken handle

• Faulty zipper

• Damaged wheel

Not Covered Under Product Warranty:

• Cosmetic damage (scratches, dents, scuffs, stains, or marks)

• Normal wear and tear, misuse, neglect, or improper care

• Airline or transit-related handling damage

• Exterior frame damage from placement mishandling
  

Note: Please refer to the “Product Handling” section below for preventative care and travel recommendations.

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Product Collection Warranty 

*Smart Birdy covers shipping costs for all approved warranty replacements.

To submit a claim:

Happy to help! Please email 'hello@smartbirdy.com' and provide an overview of the issue including the order number, and pictures / video of proof will be requested. A product specialist will respond with next steps for a replacement or alternative resolution options.

If the damage is repairable, Birdy may repair the item or reimburse for local repairs

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If you are not fully satisfied with your purchase, you may request a return by emailing hello@smartbirdy.com within 7 days of delivery. The customer is responsible for return shipping.

Requirements for Refund Eligibility:

• Product must be unused and in brand-new condition
  

• All packaging, tags, and boxes (white and brown) must be included
  

• Products must be placed right side up in the branded packaging box 
  

The product must be shipped within 7 days of the return approval. Refunds are issued after inspection and approval. Please allow 5–10 business days for processing.

A $35+ processing fee may apply for delays or incomplete returns.

Not eligible for refund:

• Used or damaged products
  

• Product not delivered back to Birdy HQ
  

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No problem! Exchanges are accepted within 30 days of delivery for product style or color changes.

• Product must be in unused, new condition with original packaging
  

• Customer is responsible for all shipping costs
  

• Exchanges are subject to availability

To request an exchange, email hello@smartbirdy.com with your order details.

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Trade-In Program

To extend the life of your Birdy luggage:

• Treat your Birdy as a handbag-quality carry-on, not checked luggage.
  

• Place or set your Birdy on the ground with care.  Don’t let it slam or fall with force.
  

• If you have the Deluxe Birdy, use the bottom support strap for the overhead bin and ground placement.  
  

• Use the Birdy Protective Tote Bag (included with bundles or sold separately) if gate-checking is required.
  

• Keep the shoulder strap in front of the extended handle to prevent floor contact.

Proper handling and care ensure your Birdy lasts a lifetime — and stays as beautiful as the day you received it!